Cancellation & Refund Policy

At Divya Agency, we pride ourselves on providing reliable, high-quality agricultural equipment and irrigation solutions. While we ensure careful handling and accurate processing of every order, we understand that issues may occasionally arise. Our Cancellation & Refund Policy clearly outlines our process for cancellations, damages, and refunds, with customer satisfaction as our highest priority.

Order Cancellations

Cancellation Window: Within 2 Hours of Purchase

• You may request to cancel your order within 2 hours of placing it, provided it hasn't been processed, packaged, or dispatched.
• Once an order is packaged or handed over to our shipping partner, cancellations are not possible due to the dispatch process.

To cancel your order:

• Reach out to us via our Contact Page, WhatsApp, or customer support email, providing your Order ID and cancellation reason.
• For urgent changes or accidental orders, please contact us immediately, and we will do our utmost to assist.

Damaged or Defective Products

Despite rigorous quality controls, if your product:

• Is damaged during transit
• Has visible manufacturing defects
• Arrives with tampered packaging or incorrect quantity

Please inform our support team within 7 days of delivery.

For swift resolution, please provide:

• Your Order ID
• Clear photos showing product/packaging damage
• A concise description of the issue

Upon review, we will arrange a replacement, store credit, or refund, based on the situation.

Returns & Customer Satisfaction

Due to the specialized nature of our products, returns for correctly delivered items are typically not accepted unless a defect or service issue arises.

If the received product fails to meet our quality or description standards, contact us within 7 days of delivery. Depending on the case, we may offer:

• Item replacement
• Store credit
• Partial or full refund

All requests are assessed with fairness, maintaining customer satisfaction and trust as our guiding principles.

Bulk & Wholesale Orders

Cancellation and refund policies for bulk orders or specialized solutions may vary according to agreed-upon terms.

For clarification on bulk order cancellations, returns, or documentation requirements, please consult your purchase agreement or contact our wholesale support team directly.

Refund Processing

Approved refunds will follow these steps:

• Initiation: Within 3–5 business days after confirmation
• Refund Method: Original payment method used during purchase (credit/debit cards, UPI, bank transfers)
• Processing Time: Typically 5–10 business days, depending on your bank or payment gateway

You will receive a confirmation via email or WhatsApp once your refund has been processed.

Exceptions

Refunds or replacements might not be available under the following circumstances:

• Delays caused by natural events, customs holds, or logistic disruptions outside our control
• Products returned without prior authorization or outside the valid reporting period
• Damage resulting from customer mishandling, improper installation, misuse, or unauthorized modifications

Need Assistance?

Our customer support team is always available to help with orders, cancellations, refunds, or other concerns.

• Phone: +91 90035 72453
• Email: info@divyaagency.life
• WhatsApp: Available via our website
• Or use our online Contact Form

Divya Agency is committed to transparency, excellent customer service, and delivering quality agricultural and irrigation solutions. We appreciate your trust and strive to resolve all genuine concerns promptly and fairly.