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Divya Agency

Shipping Policy

Reliable & Timely Delivery – From Dharmapuri to Your Farm

At Divya Agency, we strive to ensure your orders—whether local or international—arrive safely, securely, and on schedule. Our shipping policy clearly outlines order processing, delivery times, logistics, and what to expect during the shipping process.

Order Processing Time

Once your order is successfully placed and payment is confirmed, we initiate processing within 2 to 4 business days. This includes careful quality inspections, secure packaging, and handover to trusted logistics partners.

Orders placed on weekends or public holidays will be processed the following business day.

Custom or bulk orders may require additional preparation time, and we will notify you accordingly.

Shipping Destinations & Delivery Timelines

Divya Agency ships to destinations across India and internationally through reliable logistics services.

Domestic Shipping (India):

  • Metro Cities: 3–5 business days after dispatch
  • Non-Metro / Rural Areas: 5–9 business days after dispatch

International Shipping:

  • Asia-Pacific, Middle East: 7–15 business days
  • North America, Europe: 10–20 business days
  • Other Regions: Delivery timelines may vary depending on customs clearance and local logistics.

Note: Delivery times provided are estimates and subject to change due to external factors like customs clearance, regional regulations, and courier delays.

Shipping Charges

Shipping charges depend on:

  • Delivery location (domestic/international)
  • Order weight and dimensions
  • Order value and selected shipping method

All applicable shipping fees will be transparently displayed during checkout.

Free Shipping Offers:

We occasionally offer free domestic shipping on orders exceeding certain amounts. Stay updated through promotional announcements or seasonal offers available on our website.

Tracking Your Order

Upon dispatch of your order, you will receive:

  • A tracking number via email, SMS, or WhatsApp
  • A real-time tracking link to monitor your shipment
  • Access to tracking information through your account dashboard (if an account is created)

Please allow up to 24–48 hours for tracking information to reflect after the order has been shipped.

Delays & Exceptions

We work diligently to ensure timely deliveries; however, delays may occasionally occur due to:

  • Natural calamities or weather disruptions
  • Customs procedures or international logistics holds
  • Public holidays or regional disruptions
  • Unexpected logistical or courier issues
  • Peak season backlogs (festivals, promotional events)

We commit to proactively communicating updates via email, phone, or WhatsApp with revised delivery timelines.

Bulk & Wholesale Shipping

Shipping arrangements, packaging standards, and delivery timelines for bulk orders or specialized irrigation solutions may differ. For wholesale orders, kindly reach out to our dedicated support team for:

  • Customized shipping arrangements
  • Export documentation assistance
  • Discussions on freight terms (FOB/CIF)
  • Bulk pricing and terms

Our team will ensure your wholesale shipping requirements are efficiently handled.

Need Assistance with Your Shipment?

Our customer support team is available to help you with shipping-related queries or concerns. Contact us through:

Thank you for choosing Divya Agency. We value your trust and are dedicated to delivering a seamless shopping and shipping experience.